Responsible Gaming at e3999
Play Smart, Stay in Control

Our Commitment to Responsible Gaming

At e3999, we believe that gambling should be an enjoyable form of entertainment — nothing more and nothing less. Our responsible gaming programme is built on a straightforward principle: the wellbeing of every player on our platform matters more than short-term revenue. We take that principle seriously and embed it into every layer of our product, from the way we design account settings to the way our support team is trained.

e3999 is an online casino and cricket betting platform serving Bangladesh, and we are acutely aware that gambling, when not approached responsibly, can cause real harm to individuals and families. Our responsible gaming policy is designed to give every player the information they need to make informed choices, the tools they need to stay in control, and the support they need if gambling stops being fun.

We do not target vulnerable individuals, do not send promotional material to players who have self-excluded or requested a time-out, and do not allow players under the age of 18 to register or access any part of the platform. These are non-negotiable commitments at e3999, and they apply to every player regardless of their account status or deposit history.

Age Restriction & Verification

e3999 operates on a strict 18+ only policy. No person under the age of 18 years is permitted to register an account, access any games or betting markets, or make any financial transactions on the e3999 platform. This restriction applies to all residents and players in Bangladesh without exception.

During the registration process, all applicants are required to declare that they are 18 years of age or older. Following registration, e3999 conducts Know Your Customer (KYC) identity verification to confirm the age and identity of all players. Acceptable verification documents include a valid Bangladeshi National Identity Card (NID), a valid passport, or a driving licence issued by the Bangladesh Road Transport Authority. Players who cannot provide satisfactory proof of age will have their accounts suspended until verification is complete.

If e3999 has reasonable grounds to suspect that a player is under the age of 18, the account will be suspended immediately pending a full age-verification review. Any funds deposited by an under-age player will be returned, and any winnings accumulated will be forfeited.

e3999 also strongly discourages players from sharing their account login credentials with anyone, including family members. Each account is for the sole use of the registered account holder. Sharing credentials not only creates a security risk but may inadvertently give a minor access to gambling content.

Recognising Problem Gambling

Problem gambling — sometimes called gambling disorder — is a pattern of gambling behaviour that causes significant harm to a person's life, relationships, finances, or mental health. It can affect anyone, regardless of age, income, or background. Recognising the early warning signs is the first and most important step toward getting back in control.

The following are common warning signs that gambling may be becoming a problem. These apply whether the concern is about your own gambling or that of someone close to you:

Player Protection Tools

e3999 provides a suite of practical tools that every registered player can use to manage their gambling activity and maintain healthy boundaries. These tools are accessible directly from your account settings and can be activated at any time. All protective tools take effect immediately upon activation and require a cooling-off period before restrictions can be relaxed.

Self-Exclusion Programme

Self-exclusion is the most comprehensive protective tool available to e3999 players. It is designed for players who feel that a longer, firm commitment to stop gambling is necessary for their wellbeing. Unlike a short time-out, a self-exclusion cannot be reversed within the chosen period under any circumstances.

e3999 offers three self-exclusion durations:

• 6 Months: Your account is suspended for a minimum of 6 months. You cannot log in, deposit, or access any games. All marketing communications are permanently stopped. After 6 months, you must contact support in writing to request reactivation, and a 24-hour cooling-off period is applied before any reactivation takes effect.
• 12 Months (1 Year): As above, with a minimum exclusion period of 12 months. The reactivation process requires written confirmation of your intent and a 7-day cooling-off window after the exclusion period ends.
• Permanent Exclusion: Your account is permanently closed and can never be reopened. e3999 will retain records to ensure that no new account is opened by the same individual in future. This option is irreversible.

During any active self-exclusion period, e3999 will take all reasonable steps to identify and close any additional accounts that may be opened by the same individual. If you are self-excluded and accidentally regain access to the platform, please contact our support team immediately. Any winnings accumulated during a self-exclusion period are subject to forfeiture in accordance with our Terms & Conditions.

Deposit & Spending Limits

Managing the amount of money you put into gambling is one of the most effective ways to keep it within the category of entertainment. e3999 encourages all players to set a deposit limit from the moment they register — before they have played a single game — and to treat that limit as a firm personal budget rather than a soft guideline.

Here are some practical guidelines for setting responsible spending limits on e3999:

• Gamble only with disposable income. Your gambling budget should come from money left over after all essential expenses — rent, food, utilities, transport, and savings — have been accounted for. Never gamble with money needed for day-to-day living.
• Set your limit before you deposit, not after. Deciding how much to spend after you have already started playing is far harder to do objectively. Set your weekly or monthly deposit limit at the start of the period and treat it as a non-negotiable cap.
• Treat losses as the cost of entertainment. Think of your deposit limit the way you would think about a budget for cinema tickets or a dinner out — it is money spent on enjoyment, not an investment. Expect to lose, and be pleasantly surprised if you win.
• Never chase losses. If you have reached your deposit or loss limit, stop. The idea that the next bet will recover your losses is a cognitive distortion common in problem gambling. The mathematics of casino games mean that chasing losses statistically leads to larger losses.
• Review your limits regularly. Your financial situation and personal circumstances may change. Review your deposit and loss limits monthly to ensure they still reflect a genuinely affordable level of spending.

To adjust your deposit limit on e3999, log into your account and navigate to Account Settings > Responsible Gaming > Deposit Limits. Reductions take effect immediately. Increases require a minimum 24-hour waiting period and a confirmation email before they become active.

Self-Assessment Questionnaire

The following questions are adapted from widely-used problem gambling screening tools. Answering them honestly takes only a few minutes and can provide a useful personal snapshot of your current relationship with gambling. This is not a clinical diagnosis — it is a private reflection tool for your own use.

Consider each question in the context of the past 12 months of your gambling behaviour:

Support Resources & Contacts

If you feel that gambling is negatively affecting your life or the life of someone you care about, please do not wait to seek help. The following resources and contacts are available to e3999 players and their families in Bangladesh and internationally. All support services treat enquiries with complete confidentiality.